Senior Help Desk Lead: Incident Response & Automation
Listed on 2026-11-05
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IT/Tech
IT Support, HelpDesk/Support
Soluvia IT-Services seeks a Senior Help Desk Technician to lead high-severity incident response, root-cause analysis, and knowledge-base improvements. You will mentor junior technicians, drive automation, and coordinate with Service Desk and vendor resources per policy.
You will maintain documentation, participate in continual improvement, and support cross-team initiatives while providing after-hours coverage as part of the on-call rotation.
This is a great opening to take on the Senior Help Desk Lead:
Incident Response & Automation role at Soluvia IT-Services.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Help Desk Lead:
Incident Response & Automation role in the description above.
We appreciate your interest in this position.
Join Soluvia IT-Services and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
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