Operations Manager

Operations Manager – Johns Creek Club

Crunch Fitness CR Fitness Holdings, LLC is looking for an energetic leader who can drive both people and performance. This position is the heartbeat of the club – setting the tone for energy, positivity, and results every single day. The role offers a chance to lead a high‑energy environment while working towards growth across 85+ clubs and more clubs opening soon.

• Deliver an exceptional first impression by ensuring a positive, welcoming environment for members and staff.
• Drive member integration and sales performance through kickoff sessions, boosting booking and participation percentages, and supporting ACH setup.
• Support retention efforts with cancel‑save processes, follow‑up calls with cancelled members, and month‑over‑month cancellation reduction strategies.
• Coach and assist staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
• Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community‑building activities.
• Manage operational details such as inventory, member billing updates, and reporting accuracy.
• Conduct weekly leadership meetings with club leaders (GM, AGM, PTM, GFM) to review performance, address challenges, and drive accountability.
• Oversee implementation and follow‑up on cleaning systems and protocols to maintain high standards.
• Review daily and monthly performance reports to identify opportunities for improvement and provide training/development solutions.
• Actively support the General Manager in achieving all membership unit and revenue targets.

• Outgoing and positive personality with a strong leadership presence.
• Sales‑minded, customer‑service driven, and results‑oriented.
• Passion for member retention strategies, including cancel‑save processes and follow‑up calls.
• Strong communication skills with the ability to coach and motivate teams.
• An organized manager with strong attention to detail overseeing billing, reporting, inventory, and cleaning systems.
• Previous leadership or operations experience in fitness, sales, or hospitality preferred.
• Growth‑mindset individual who can support the General Manager in achieving membership unit targets.

• Competitive pay with growth opportunity.
• Medical, Dental, and Vision Insurance.
• 401(k) Retirement Plan.
• Paid Time Off (PTO).
• Life Insurance & Short‑Term Disability.
• Free Crunch Fitness Membership.
• Discounted Personal Training Sessions.
• Ongoing training and career development opportunities.

Mid‑Senior level

Full‑time

Management and Manufacturing

Wellness and Fitness Services

If you’re driven, sales‑focused, and ready to be the energy that drives both members and staff forward, apply today and grow with us!

Crunch Fitness is an equal‑opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.