Trade Parts Advisor
Listed on 2026-10-09
-
Retail
Customer Service Rep, Operations Management
As a Trade Parts Advisor, you will be responsible for managing the inventory and sales of automotive parts and accessories. Tasked with assisting customers in identifying and ordering the correct parts, processing orders and handling returns efficiently.
Core Specific Responsibilities:- Ensure that all parts orders are dealt with in the most efficient manner, taking account of customer requirements, time scales and costs.
- Ensure the handling of money is dealt with in a secure manner
- Take personal responsibility for keeping Trade Customers informed of order status
- Effect timely dispatch and delivery of parts where required
- Ensure parts records and product information files are kept updated
- Ensure stock is located and records updated immediately
- Maintain a tight control on sales debtors
- Actively participate in perpetual and or annual stock checks
- Ensure that the department is kept clean and tidy at all times.
- Maintain high standards of security.
- Provide administrative support to the Parts team as required, i.e. filing and data input
- Experience processing parts orders
- Accurate stock control and record-keeping
- Secure handling of payments
- Strong admin and data-input skills
Qualifications:
- Knowledge of automotive parts
- Experience supporting trade customers
- Ability to manage deliveries/dispatch
- Experience in stock checks
Porsche Retail Group (PRG) are committed to promoting a culture that champions diversity and equal opportunities.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:- A working pattern on a rota base, no weekend working. Monday to Friday: 7:00am – 4:30pm OR 7:30am – 5:00pm OR 8:00am – 5:30pm (Each shift includes a 30-minute unpaid break)
- Option of a VW Group Vehicle at a preferential leasing rate (if 18 years or over)
- 33 days holiday per year, inclusive of Bank Holidays
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
- Dedicated mental health champions
Porsche Retail Group Trade Parts Department supports the whole of Porsche Retail Group. Our dedicated Parts Department at Kew, (TW8 9QR
), offers an excellent place to work with easy access from the M4, good public transport links (20 minute walk from Brentford Train Station), and on-site parking available. The area is a well-established trade and service location, providing the benefits of a London-based role without the congestion of the city centre, plus local shops and amenities close by.
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
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