Associate Team Leader

Overview

Associate Team Leader at H&R Block. This role supports a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. The position starts with a flexible part-time schedule in late fall and transitions to a full-time schedule from January through April.

At H&R Block, we believe in the power of people helping people and in a high performing, connected culture where everyone belongs.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi-Unit Team Leader and District General Manager as necessary
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities and goals
• Lead daily huddles and communicate essential information to office associates

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficiency with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Able to work a flexible schedule of 40 hours per week with variability based on business needs
• High school diploma or equivalent or higher

• Employee Assistance Program with Health Advocate
• Wellbeing programs (Better You) to help build healthy habits
• Neurodiversity and caregiver support available
• Discounts on everyday items and services
• Benefits with eligibility:
  Medical Coverage, 401k, Employee Stock Purchase Plan

We are committed to building a Connected Culture where trust, care, and connections drive how we work together and ensure everyone feels safe to bring their authentic self to work.

H&R Block is an equal opportunity employer, welcoming and celebrating diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.