Interactive Teller; Part-Time

Interactive Teller (Part-Time) role at Bank of Tennessee

As a Part-Time Interactive Teller, you will engage customers via the Interactive Teller Machines (ITMs) by displaying extraordinary presentation and communication skills. This includes handling requests for balance information, transfers, loan payments, account research, product information, and customer service on deposit and loan accounts. Interactive Tellers provide service and support for customers handling routine requests, as well as those that may require extensive research and use of problem‑solving skills to identify and resolve issues.

The Interactive Teller is also a leader in sales referrals, product knowledge and solutions, identifying opportunities to expand our customers’ relationship with the Bank. You must excel in a fast‑paced environment with exceptional time‑management skills, balancing interactions via ITMs located at multiple locations. This role takes complete ownership of the customer’s needs while meeting the Bank’s performance standards and requires a high level of professionalism and self‑awareness.

• High school diploma or equivalent required
• Ability to work flexible shifts to accommodate the extended operating hours of 6:45 am to 7:15 pm, Monday through Saturday required
• At least six months of customer service, banking or retail experience preferred

• Superior presentation and interaction skills with the ability to perform on camera in a consistently professional manner
• Professional appearance, dress and attitude
• Quick independent decision‑making and ability to work autonomously
• Efficient and independent operation of a video teller station
• Active listening to identify customers’ needs and wants
• Knowledge of various bank functions and where to find information as needed
• Ability to multitask and quickly shift focus without becoming stressed or overwhelmed
• Self‑motivated and self‑sufficient with minimal supervisory oversight
• Strong attention to detail
• Ability to read and comprehend documents such as policies and procedures
• Proficient computer skills and familiarity with most Microsoft Office applications
• Initiative‑driven and results‑oriented

• Complete all required training programs, including ITM software/system training, Horizon Teller training, teller transactions, customer service standards, procedures, and other applicable systems training
• Possess superior knowledge of Bank products and services, delivering professional presentation, explanation and selling of products and services matched to customer needs
• Assist all customers with any banking need, including transactions, account advice, referrals, and product recommendations
• Identify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage, and Investment divisions as appropriate
• Continuously identify and execute cross‑selling opportunities for customers while maintaining a strong working knowledge of all bank products and services
• Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting high‑quality service delivery standards of the Bank
• Manage and achieve service standard goals, referral goals, transactional goals, and other KPIs as required
• Protect all customers and bank information at all times, adhering to customer privacy and information security policies
• Regularly update the Digital Banking Manager on any customer issues, operational issues or compliance issues
• Effectively manage the operations of the ITMs by managing cash levels and overall maintenance of each terminal
• Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements
• Actively support the ongoing development of a culturally diverse workforce
• Complete other duties as assigned as determined by management to be reasonable and beneficial

This position operates in a professional office environment. You will be stationary at a workstation, frequently operating a computer. While performing the duties of this job, the employee is regularly required to communicate effectively with customers via video. Regular use of email for communication is essential in communicating with employees and managers. The employee must be able to accurately gather and process verbal and written information and properly inspect documents via video.

Good manual dexterity is needed for frequent use of a computer terminal.

• Entry level

• Part‑time

• Finance and Sales

• Banking