Teller; Member Services Rep - Part-Time - Johnson

Schedule:

Monday 8:45am - 5:30pm, Thursday 8:30am - 5:30pm, Friday 8:30am - 6:30pm;
Saturday 8:15am - 12:45pm twice per quarter.

Mission:
Help Members grow financially.

Vision:
Member's First Choice for all Financial Services.

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, member‑owned financial institution serving East Tennessee communities with 25 locations and more than 288,000 members.

Pay:
Starting Range $18.00 - $20.00.

• Accrual of PTO Leave
• Employer‑matched 401(k) 50% match up to 6% of employee contributions
• Potential bonus up to 11% of average salary based on Credit Union‑wide goals
• Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• Ability to help serve your local community through our mindset of People Helping People

• Greet and welcome members in a professional manner; provide prompt, efficient and accurate service in processing transactions.
• Accurately process all teller transactions, including deposits, withdrawals, and loan payments within established limits and in accordance with Credit Union policy.
• Maintain cash drawer or cash dispenser with minimal discrepancies.
• Maintain accurate, up‑to‑date knowledge of applicable federal and state laws and regulations.
• Perform teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub‑accounts and processing stop payments.
• Respond to member requests, problems and complaints; answer member questions regarding account issues, products and services and perform account maintenance.
• Review account information for restrictions and funds availability; provide members with information on account status.
• Analyze and research account issues.
• May serve as the branch Membership Officer or Security Specialist.
• May review completed loans and/or titles to ensure accuracy.
• Train to operate the vault and open/close the branch, as needed.
• May open new membership accounts.
• May process, close and disburse consumer loan applications.
• Work as a productive and contributive team member of both the branch and Credit Union team to reach goals.
• Meet and exceed members’ expectations while maintaining quick and efficient service.
• Follow Service Standards at all times.
• Counsel members about Credit Union products and services based upon members’ needs; promote services based upon members’ needs.
• Educate and assist members with electronic and online services.
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner.
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.