Advanced Medical Support Assistant

Business Office program area. The Advanced Medical Support Assistant (AMSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model. There are various specialty sections within the Business Office program areas.

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 29, 2026. The initial cut-off date for referral of eligible applications will be October 18, 2025. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled. Duties include but not limited to:

* Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.

* Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).

* Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.

* Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.

* Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My Healthy Vet (MHV).

* Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.

* Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated time frames.

* Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.

* Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans

* Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.

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- Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career
- Work Schedule:

Hours will be set Monday - Friday between the hours of 6:45am-5:30pm and will be discussed at the time of interview.

Telework:
Not Available

Virtual:
This is not a virtual position

Functional Statement #: 40506F

Relocation/Recruitment

Incentives:

Not Authorized

Critical Skills Incentive:
Not Approved.

Permanent Change of Station (PCS):
Not Authorized

Pay:
Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)