Healthcare Client Success Manager

Working as a Laundry Strategic Account Manager, you are responsible for being a resource, educator, trainer, and problem solver between each client/customer and Core’s management team to ensure that all aspects of the linen program are consistently achieved.

• Provides excellent customer service and maintains relationships at multiple levels within assigned accounts and territory ensuring quality service, product utilization and best practice linen strategies.
• Builds Strong customer relationships to ensure client satisfaction, quality and product utilization meet expectations.
• Identify opportunities within existing customer facilities to increase account penetration.
• Responsible for inventory management, linen par levels, and implementing Core’s Linen Cost Management systems and procedures.
• Sets up and coordinates Linen Committee
• Performs and manages internal distribution analysis; LOIS utilization (Linen Opportunity & Impact Study)
• Conducts par level analysis and adjusts as necessary.
• Performs product line evaluations utilizing linen specification expertise.
• Responsible for linen security opportunities and physical inventory coordination
• Implements laundry specific Quality Assurance (QA) program between the laundry provider and customer in coordination with HCAHPS scores at hospitals.
• Coordinates with Infections Control Practitioners from each hospital system to ensure that Core’s laundry is following the accounts Hospital's Infection Control Plan and surpasses any applicable State regulations.
• May manage, direct or assist others as assigned.

• Proven ability to manage multiple tasks and deadlines.
• Effective organization, planning, problem solving and analytical skills.
• Strong communication and presentation skills.
• Must be able to work independently in a fast-paced environment.
• Ability to travel with overnight stays up to an estimated 20% of the time
• Healthcare Laundry Accreditation Council knowledge and training preferred.
• College degree or equivalent relevant experience required.
• Proven experience with building relations, with consultative approach to maintaining and growing business