Guest Attendant

Guest Attendant – Wood Spring Suites, Johnson City, TN

Hotel Management & Consulting is seeking a positive, professional, and problem‑solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.

• Front Office Operations:
  Daily property operations including reservations, renewals, check‑outs, and check‑ins. Review and approval of front office paperwork and reports.
• Guest Services:
  Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties:
  Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
• Cleaning & Maintenance:
  Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing:
  Assist with in‑house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures:
  Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time‑management, and problem‑solving skills.
• Proactive in solving problems.

• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
• Ability to lift, push, pull up to 20 lbs regularly, occasionally up to 50 lbs.

• Hourly Rate: $14.00 – $16.00, dependent on experience.
• Daily Pay Access:
  Flexible pay options to access your earnings when you need them.
• Medical, dental, and vision benefits, and company paid time off for full‑time employees.
• Employee Assistance Program:
  Complementary benefit for all employees.
• Career growth opportunities within the company.

Hotel Management and Consulting, Inc. reserves the right to modify or change this job description. The employment relationship is  job requirements may be modified to accommodate qualified disabled individuals. Equal employment opportunities (EEO) are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, political affiliation, military status, or other non‑merit‑based factors.

We comply with applicable federal, state, and local non‑discrimination laws. We participate in E‑Verify and maintain a drug‑free workplace. Unlawful harassment is strictly prohibited, and reasonable accommodation may be provided for disabilities.