IT Audit And Compliance Manager - Information Technology Management

Lab Connect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

Lab Connect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.
We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

At Lab Connect, we’re helping accelerate the future of medicine. As a leading global central laboratory partner, we work at the center of clinical research, powering trials with smart, scalable, technology-enabled solutions that help biotech, pharmaceutical, and clinical research organizations bring breakthrough therapies to patients faster.
With more than 20 years of experience, 2,000+ clinical studies supported, and operations spanning 93 countries, Lab Connect offers the scale of a global organization with the energy and momentum of a company that continues to grow and evolve. Our teams across North America, Europe, Australia, and China are united by a shared commitment to innovation, collaboration, and making a real impact in healthcare worldwide.
Lab Connect is seeking a Manager, IT Quality & Compliance to strengthen the partnership between technology and Quality, and to help that partnership become faster, clearer, and more effective. This role runs the day-to-day quality workflow for technology: quality events, deviations, CAPAs, the IT SOP lifecycle, training impact, change control evidence, and periodic system reviews. That is the floor of the job, not the ceiling.

We are looking for someone who can distinguish between regulatory requirements and process inefficiencies, redesign workflows to improve both compliance outcomes and the employee experience, and build practical alignment across Technology, Quality, and GRC. This role is best suited for someone who enjoys improving processes, simplifying complexity, and driving meaningful change in a collaborative, regulated environment. If your instinct is to understand the true regulatory requirement, design a better solution, and bring stakeholders together around an approach that strengthens both compliance and operational effectiveness, this may be the role for you.
You will report to the Director/Sr. Director of Governance, Risk, and Compliance and partner closely with the Quality organization that owns CSV and GxP validation. You will work every day alongside software engineers, data engineers, infrastructure, and product teams, and you will be expected to be in the room where the work happens rather than at the end of it.

In this role you will run the technology side of Lab Connect’s quality management system while actively improving it. You will triage and shepherd quality events and deviations raised against technology systems, drive CAPAs to genuine closure rather than paper closure, own the IT SOP register and its change history, coordinate training impact, and prepare and lead periodic system reviews and audit walkthroughs.

In parallel, you will look for places where the process itself can work better: forms that collect information nobody reads, approval chains that add delay without adding assurance, and evidence that engineers already generate in their tooling but are asked to recreate by hand in a document. You will propose improved approaches, partner with Quality to assess risk and compliance implications, pilot solutions, and drive adoption across the organization.
Lab Connect is building an AI-enabled control environment in which controls are authored, tested, and enforced continuously rather than rediscovered during an audit. You are the person who helps make that real at the level of daily practice. Success looks like shorter change cycles, fewer repeat