Case Manager

Position Title:

Case Manager I

Location:

Johnson City, TN

Status:
Full Time, Hourly, Non-Exempt

Program: VOA Honor

Reports To:

Program Director

Volunteers of America Mid-States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, volunteer referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission‑driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

• Health and Wellness
  • Employee Assistance Plans (EAP)
  • Health and Wellness Program
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Account
  • Health Spending Account
  • Short Term Disability
  • Met Life Legal Plans
• Financial Wellbeing
  • Competitive Compensation Packages
  • Life Insurance (company paid)
  • 403b retirement plan with company fund matching
  • Employee discounts
  • Loan forgiveness options through federal programs
  • All company paid benefits and paid time off effective day one
• Work Culture
  • Commitment Committee
  • Justice Committee
  • Integrity Committee
  • Compassion Committee
  • Retention Committee

The Moral Injury and Preventing Suicide program assesses and attempts to stabilize Veterans who are experiencing suicidal ideation or at risk of suicidality. The Case Manager is a peer support, also working to train community partners on suicide awareness and prevention.

This position requires a Bachelor of Social Work or a related undergraduate degree with less than five (5) years of related work experience; a person with five (5) years of experience in the field and no degree; or a veteran with three (3) years of experience in the field.

• Ability to talk and openly engage in discussion on suicidal ideation and harm reduction resources.
• Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge, and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers.
• Must have a commitment to the principles of the project. Veteran of the United States Armed Forces preferred. Excellent verbal and written communication skills, high degree of organization, and creative problem‑solving skills.
• Must have personal automobile, valid driver’s license, liability insurance, and be willing and able to travel between the counties we serve up to 70% of the time.
• We hire, fire, and promote based on our five core values of commitment, compassion, diversity, justice, and integrity. These values run through our entire culture so it’s important to us that you truly believe in these values too.

• Provides outreach to community to increase awareness of suicidality.
• Lead group sessions and community training classes.
• Provides case management duties, including:
  • a) Perform assessment and developing/monitoring case plans and conducting necessary follow‑up activities.
  • b) Establish linkages with appropriate agencies and service providers in the area/community.
  • c) Provide referrals and coordinating with VAMCs and other service providers to provide health care services and daily living services to participants.
  • d) Decide how resources are allocated to participants on the basis of need.
  • e) Educate participants on issues, such as supportive services availability and participant rights.
  • f) Provide assistance to participants in obtaining VA benefits.
  • g) Provide assistance to participants in obtaining and coordinating other public benefits.
  • h) Provide/refer for supportive services to participants, including personal financial planning services,…