Customer Service Representative Johnston, IA

Customer Service Representative

Johnston, IA

Shift: Monday – Friday, 9:30 AM – 6:00 PM

• Provide courteous assistance to customer inquiries by phone, email/letter, or in person for one line of business:
  Commercial or Government Programs.
• Process entry‑level suspended claims and adjustments in an accurate and timely manner.
• Establish and maintain working relationships with customers, co‑workers, and other resources as needed.
• Recommend improvements in workflow and processing.
• Complete special projects on time with high quality.
• Represent Delta Dental of Iowa as well as the other Delta Dental companies in a professional manner both internally and externally.
• Assist other areas of Delta Dental to meet corporate goals.
• Maintain strict confidentiality.
• Perform other duties as assigned.

• Bachelor’s degree or three to five years of combined experience in customer service, an insurance company or a dental office.
• Demonstrated excellent telephone, written and verbal communication skills.
• Effective interpersonal skills.
• Advanced PC skills including the ability to troubleshoot common problems and navigate the internet/web services. Microsoft Office (Excel, Word, Outlook) experience preferred.
• Ability to analyze information and make independent decisions in accordance with Delta Dental policies and procedures.
• Ability to work independently or as part of a team to achieve assigned tasks.
• Demonstrated ability to prioritize, organize, and function effectively with multiple tasks/assignments.
• Ability to meet with customers and respond to their questions and concerns in a professional manner.
• Basic math ability.
• Dependability in attendance and punctuality required.
• This position requires successful completion of a pre‑employment background check and drug test.

Delta Dental of Iowa is an Equal Opportunity Employer that does not discriminate on the basis of race, sex, national origin, religion, age, disability and any other characteristic protected by applicable law. It is also the policy of Delta Dental of Iowa to take affirmative action to employ and to advance in employment, all persons regardless of their status as individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.