Customer Support Representative

Customer Support Representative

Our client, an Agriculture Products organization, is looking for multiple Customer Support Representatives for their Johnston, IA location.

Responsibilities:

• Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
• Provide phone support while effectively documenting each interaction.

Requirements:

• Skills in interpersonal communications, negotiation, and conflict resolution.
• Excellent written and verbal communication skills
• 6+ months experience with customer service/support experience.
• Proficiency with Microsoft Office products
• High comfort level and experience with consumer software applications.
• Strong computer, research and troubleshooting skills.
• High School Diploma or equivalent

Preferred Qualifications:

• Knowledge of agriculture, turf (mowers) and utility vehicles.
• Prior work experience in Agriculture or Technology dealer channels.
• Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.

Why Should You Apply?

• Health Benefits
• Referral Program