Customer Support Representative
Job in
Johnston, Polk County, Iowa, 50131, USA
Listed on 2026-10-24
Listing for:
Iconma,-Llc.
Full Time
position Listed on 2026-10-24
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Our client, an Agriculture Products organization, is looking for multiple Customer Support Representatives for their Johnston, IA location.
Responsibilities- Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Provide phone support while effectively documenting each interaction.
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Excellent written and verbal communication skills
- 6+ months experience with customer service/support experience.
- Proficiency with Microsoft Office products
- High comfort level and experience with consumer software applications.
- Strong computer, research and troubleshooting skills.
- High School Diploma or equivalent
- Knowledge of agriculture, turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
- Health Benefits
- Referral Program
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