Customer Support Representative II

Customer Support Representative II

Finding a On-site job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Customer Support Representative II to work at a premier client in Johnston, IA 50131. Pay rate and Shift Job Duration: 24 months Pay: $19.50/hr shift: 1st shift (Mon to Fri) Shift

Schedule:

8 hours Shift - Mon-Fri (7:00 AM - 6:00 PM CST), Saturday (8:00 AM – 12:00 PM) Training: 1st Shift (8:00 AM - 4:30 PM) Pay Increase after 6, 12 and 24 Months

Job Description:

Primary Responsibilities & Duties:
The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction. Common Calls Include:
General product questions, availability, compatibility Ag, Residential and Commercial Turf, and Golf product issues/complaints Warranty registration, and extended warranty coverage Out of warranty assistance Parts and publications lookups Loyalty Rewards programs

Required Skills, Knowledge, And Relevant

Work Experience:

Skills in interpersonal communications, negotiation, and conflict resolution. Excellent written and verbal communication skills 6+ months experience with customer service/support experience. Proficiency with Microsoft Office products High comfort level and experience with consumer software applications. Strong computer, research and troubleshooting skills. Ability to work support hours and occasional holidays to support the business.

Desired Skills, Knowledge, And Relevant

Work Experience:

Knowledge of agriculture, turf (mowers) and utility vehicles. Prior work experience in Agriculture or Technology dealer channels. Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.

Special Considerations:
Training and mentoring will be on the 8:00 - 4:30 PM shift and last approximately 6 weeks. Takes approximately 3-4 months from start date to reach full productivity. Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician.

What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work.

Apply to be an Customer Support Representative II today!