Dispatcher, Customer Service​/HelpDesk

Schaal Plumbing, Heating & Cooling and Green’s Appliance, Heating & Cooling have proudly served Des Moines families for decades. Known for award-winning service and a strong reputation for customer trust, these brands are recognized leaders in Iowa. As part of TurnPoint Services, employees gain access to national training, mentorship, and long-term career mobility. Our team culture values craftsmanship, teamwork, and growth.

Grow with Schaals and Greens — where Iowa service excellence builds careers for life.

As a
Dispatcher
, you’ll play a key role in keeping our service operation running smoothly. You’ll schedule and coordinate technician appointments, communicate with customers about service times and updates, and serve as a primary point of contact throughout the scheduling process.

The ideal candidate is
organized, customer-focused, detail-oriented, and comfortable multitasking in a fast-paced office environment. If you enjoy solving problems, coordinating moving pieces, and helping both customers and technicians have a great experience, this could be a great fit.

• 1–2 years of customer service, dispatch, call center, or related experience
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Experience with scheduling, dispatch, or CRM software
• Ability to remain calm, professional, and solutions-focused under pressure
• Strong attention to detail and follow-through
• Ability to work effectively with customers, technicians, and internal teams

• Schedule and dispatch technicians based on availability, location, and skill set
• Communicate with customers regarding appointment confirmations, arrival windows, and service updates
• Monitor technician schedules and adjust routing to accommodate same-day changes and emergencies
• Answer inbound calls and assist customers with service requests and scheduling questions
• Maintain accurate customer and dispatch records in CRM and scheduling systems
• Coordinate with technicians and service managers to support timely completion of jobs
• Identify and resolve scheduling conflicts while keeping customers informed
• Escalate complex customer concerns or scheduling issues to the DSR Lead or Supervisor as needed
• Assist with other administrative and customer service responsibilities as assigned

Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

Modern Tools & Technology: Advanced diagnostics, digital tools, and…