Senior Network Infrastructure Lead

Key Requirements:

• Strong experience in Google Cloud Platform (GCP) and CI/CD pipeline development.

• Hands-on expertise in Dev Ops tools, automation, and deployment orchestration.

• Experience with AI/Agentic solutions, AI agents, or conversational AI platforms.

• Preferred:

Experience with CXAS, Dialogflow, or similar customer experience / conversational AI technologies.

• Knowledge of integrating AI-driven workflows with cloud-native applications.

Nice to Have:

• Experience building, deploying, or supporting agent-based AI solutions.

• Exposure to GenAI, chatbots, or customer experience platforms.

** Overall Profile:
Looking for a Dev Ops Engineer with strong GCP and pipeline expertise, complemented by experience in AI agents, CXAS, Dialogflow, or other agentic AI technologies.
Experience level : 8+ years

• AWS Expertise: 5+ years of hands-on experience with AWS services, specifically EKS, VPC, IAM, ECR, and Load Balancers

• Kubernetes:
Strong proficiency in Kubernetes architecture, administration, and troubleshooting

• Istio Service Mesh:
Practical experience installing and configuring Istio on Kubernetes/EKS

• Git Lab CI/CD:
Proven experience building and maintaining Git Lab pipelines with multi-stage deployments

• Infrastructure as Code:
Proficiency with Terraform

• Containerization:
Expert knowledge of Docker and container best practices

• Scripting:
Strong scripting skills in Bash, Python

• Networking:
Solid understanding of networking concepts, DNS, load balancing, and security groups

• Flexible to support the release schedule/time

• Gemini Enterprise (GECX) knowledge and work experience in Contact Center IVR space is preferred

* Existing/ex-Charter contractors/FTE needs 6 months cooling period as per SoW.

* Add Linked In profile in the resume for better pre-screening (with candidate consent)

* 4 days/week in client office is mandatory. Remote is not an option. Flexible to work during offshore overlapping hours in the morning