Software Applications Manager

Network Support Center
5508 NW 88th St
Johnston, IA 50131, USA

Position Summary

The Software Applications Manager is responsible for the leadership, administration, support, optimization, and continuous improvement of enterprise business applications across Wesley Life. This role manages the day-to-day operations of application support services, oversees application analysts and specialists, serves as the primary liaison with software vendors, and ensures applications effectively support organizational goals and business processes. The Software Applications Manager works closely with operational leaders, clinical teams, human resources, and information technology staff to deliver reliable application services, improve user adoption, resolve system issues, and identify opportunities for workflow improvement through technology.

Essential Job Functions & Responsibilities

• Manage the daily operation, support, maintenance, and optimization of key Wesley Life software applications.
• Ensure application availability, reliability, and performance across the organization.
• Lead resolution efforts for complex application issues and escalations.
• Oversee application configuration, testing, upgrades, and implementation activities.
• Coordinate production support activities while minimizing operational disruptions.
• Provide leadership, coaching, mentoring, and performance management for Application Analysts and other assigned staff.
• Establish team goals, priorities, and workload assignments.
• Foster a culture of accountability, collaboration, and customer service.
• Support recruitment, onboarding, and retention of team members.

• Build strong relationships with business leaders and department stakeholders.
• Serve as a trusted advisor regarding application capabilities and best practices.
• Facilitate communication between technical resources and operational teams.
• Serve as the primary operational contact for assigned software vendors.
• Coordinate vendor support activities and issue resolution.
• Monitor vendor performance and service commitments.
• Lead application implementation and enhancement projects.
• Coordinate project plans, testing, training, and deployment activities.
• Support organizational initiatives requiring application integration and process improvement.

• Support compliance with organizational policies, security standards, and regulatory requirements.
• Ensure application security controls are maintained.
• Participate in audit preparation and remediation activities.

Education & Experience

• Bachelor's degree in Information Technology, Information Systems, Business Administration, Healthcare Informatics, or related field
• Five or more years supporting business applications in a healthcare or associated industry
• Three or more years of leadership experience
• Strong leadership and team development skills
• Excellent analytical and problem-solving capabilities
• Ability to translate technical concepts into business language
• Strong customer service and relationship management skills

• HRIS, CRM, EMR/EHR experience.
• PMP, ITIL, Lean, or Six Sigma certifications.

Why Choose Wesley Life?

At Wesley Life, you're not just starting a job — you're joining a purpose-driven community where your well-being, growth, and impact truly matter. With nearly 80 years of excellence in serving older adults, we empower our team members to thrive while making meaningful connections and changing lives every day.

Wesley Life is proud to be recognized as one of Senior Care’s Best Places to Work by WeCare Connect! We’re committed to a workplace where every team member is seen, heard, and appreciated.

Ready to Make a Difference?

We’re excited to meet people who share our passion for service, wellness, and community.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.