Chief Operating Officer

Position Purpose, Authority, and Accountability

Under the supervision of the Chief Executive Officer (CEO), the Chief Operating Officer (COO) will oversee all aspects of the operational functions for all services offered to ensure efficient service delivery and compliance with regulatory standards. The COO will be responsible for the quality of all services and will ensure that all services are offered in a financially responsible manner. The COO will also ensure all operations function within the guidelines of all policies, procedures;

local, state, and federal code; and regulations.

• Operational Management:
  Direct and oversee the operations of the company to ensure efficient performance, compliance and resource allocation.
• Strategic Planning:
  Collaborate with the CEO and other executives to develop and implement business strategies that drive growth and profitability.
• Performance Monitoring:
  Establish and monitor key performance indicators, analyzing operational data to identify areas of improvement.
• Team Leadership:
  Lead, mentor, and develop the management team, fostering a culture of innovation, accountability, and excellence.
• Financial Oversight:
  Manage budgets, forecasts, and financial reporting to ensure alignment with organizational goals.
• Compliance:
  Ensure compliance with industry regulations, standards, and legal requirements.
• Process Improvement:
  Identify and implement process improvements to enhance efficiency and productivity.
• Client Relations:
  Maintain and enhance relationships with key clients, stakeholders, and partners.
• Modeling:
  Serves as a role model for employees by doing the following

• Reports for work as scheduled and consistently demonstrates dependability and punctuality
• Presents a neat, clean, professional appearance consistent with expectations for others.
• Adheres to and enforces agency policies and maintains employee and client confidentiality.

• Bachelor’s degree in a related field. Masters preferred.
• A minimum of five years’ progressive supervisory experience or a member of the senior management team
• Experience working with people with disabilities.
• Strong financial background and knowledge. Experience with HCBS preferred.
• Experience in achieving outcomes that lead to meaningful change and improved experiences and/or increased efficiency required.
• Valid Iowa Driver’s License
• Fully functional cell phone
• Possession of a fully functional motor vehicle that meets required operational and maintenance guidelines in accordance with the Iowa Department of Transportation motor vehicle safety standards and Candeo’s Motor Vehicle Guidelines.
• Ability to pass criminal history, motor vehicle, child abuse, dependent adult abuse and sex offender registry background checks. Must be free from the conviction of a prior child or dependent adult abuse, neglect, or mistreatment offense.