Service Manager
Listed on 2026-10-17
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Management
Operations Management, Client Relationship Management, Healthcare Management
Description
CANDEO is seeking a dedicated and experienced Hourly Service Manager to oversee and coordinate client services. This role is crucial in ensuring the provision of high-quality services to clients by maintaining appropriate staffing, recruiting, training, and disciplining staff. The Hourly Service Manager will also be responsible for maintaining service plans and relations with the families of the clients. This position involves a significant amount of administrative work and large case load.
WhyJoin CANDEO?
At CANDEO, we are committed to enhancing the lives of the individuals we serve. We offer a supportive, collaborative and learning based work environment with an approachable leadership where your contributions are valued and recognized. Join us in making a difference in the community!
Benefits- Health, Dental, and Vision Insurance
- Short
-Term Disability and Long-Term Disability - Life Insurance
- Paid Time off
- Flexible saving Accounts
- 401K
- Flex hours
- Hybrid work model
- Oversee and supervise the day-to-day operations of client services.
- Maintain appropriate staffing levels and recruit, train, and discipline staff.
- Develop, monitor, and assess client support plans.
- Facilitate community inclusion and support the development of client support networks.
- Promote professional relations and teamwork among staff.
- Coordinate and lead competency-based direct support staff training and professional development activities.
- Ensure compliance with all federal, state, and local rules and regulations.
- Advocate for and with clients for services and opportunities that promote safe, respected, and valued membership in the community.
- Maintain professionalism and engage in ongoing self-development and professional development activities.
Requirements
Qualifications- Associate’s degree in one of the following areas;
Human Services, Rehabilitation, Education, Business, Psychology or related field; or a relevant combination of education and experience - One year of supervisory experience
- One year of experience working with people with intellectual disabilities, brain injury, and/or mental health disability
- A working knowledge of person-centered planning and person-centered supports is preferred
- Valid Class C Iowa Driver’s License
- Proof of State of Iowa automobile insurance coverage
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The ability to communicate, interact effectively and build relationship with clients, staff, guardians and other stakeholders is crucial for this role.
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Demonstrated leadership skills to guide and motivate the team, ensuring high-quality service delivery
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The ability to negotiate and handle conflicts as needed, maintaining a positive and productive work environment.
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The ability to adapt to changing organizational needs and priorities.
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Maintaining a high level of professionalism in all interactions and engagements.
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High level of organizational skills to manage multiple tasks and responsibilities effectively.
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Promoting professional relations and teamwork among staff, fostering a collaborative work environment
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Respecting and providing culturally appropriate supports to the staff and services to clients.
Client home and community including but not limited to medical providers, retail stores, outdoor recreation, and indoor recreation. Work and travel in all types of weather, including inclement weather.
TravelDuring scheduled work hours. Approved mileage and expenses are reimbursed.
Physical DemandsBending, sitting, standing, twisting, reaching, driving, climbing stairs, climb or balance,…
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