Retail Donations Coordinator

Overview

Retail Donations Coordinator at Goodwill of Central Iowa. This role coordinates, transports, and performs pickups of donated goods from local businesses and community partners, playing a key role in moving donated goods into Goodwill of Central Iowa’s retail operations.

• Implement and coordinate donation pick-ups and deliveries between local businesses and community partners in partnership with Retail Operations Leadership using GCI’s values of love, kindness, and respect.
• Schedule, coordinate, and communicate timing and method of donation pick-up appointments in a timely and efficient manner.
• Collaborate with Retail Operations Leadership to plan and coordinate transportation within donation acquisition initiatives.
• Regularly and safely operate various vehicles including a straight truck, cargo van, or truck with 20’+ trailer to pickup donated goods and deliver them to GCI Headquarters or Retail stores.
• Load and unload donated goods into or from trucks or cargo vans using equipment such as a pallet jack, forklift, lift, wheeled tubs, a dolly, or other similar equipment.
• Collaborate with Marketing team and Retail Operations team to implement donation pick-ups at events, community partners, and local businesses.
• Track and report donations metrics, number of pickups, and scheduling to inform department planning to support donations strategies.
• Collaborate with supervisor to coordinate or plan for potential previews of larger pickups to determine the facilitation process and resources that will be needed.
• Provide excellent customer service to donors, vendors, and internal customers.
• Assist with donation coordination initiatives to support maintaining and increasing GCI’s market share.
• Regularly perform safety inspections of equipment and processes and report any known issues to ensure a safe work environment.
• Performs other duties as assigned.

• Immediately eligible for holiday pay for 7 recognized holidays.
• Full benefits package including medical, dental, vision insurance, and more.
• Retirement savings account with 5% company match.
• PTO increases after 1 year, 2 years, and 4 years!

• Must be at least 18 years of age.
• High school diploma or its equivalent, or a minimum of 2 years of any combination of military service, high school, or related full-time paid employment.
• Experience in transportation coordination and customer service.
• Goodwill experience preferred.

• Ability to operate a straight truck, cargo van, truck with 20’+ trailer, forklift, and other related equipment.
• Ability to demonstrate driving abilities in a driver road test.
• Demonstrates strong interpersonal and customer service skills.
• Proficiency in Microsoft Office suite including Word, Excel, Outlook, and Teams; familiar with using technology or systems for data entry and data tracking.
• Communicates effectively in written and verbal formats.
• Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as workload, weather, or schedules change.
• Demonstrates high level of organization and ability to meet deadlines.
• Access to reliable transportation for regular participation in work and travel within our central Iowa territory stores.
• Possession of a valid Iowa Driver’s License, a good driving record, and able to provide proof of personal vehicle insurance with a minimum of $100,000 per person and $300,000 per accident auto insurance liability coverage.
• Ability to pass a criminal background check and dependent adult and child abuse background check.

• Ability to carry or lift up to 50 pounds regularly.
• Ability to push or pull up to 100 pounds regularly.
• Ability to tolerate variations in work environment temperature inside and outside.
• Ability to remain mobile for long periods of time onsite at GCI or in the community.
• Ability to navigate throughout the retail stores, warehouse, headquarters, and community partner locations.
• Ability to safely operate equipment such as a vehicle, truck, trailer pulled behind a truck, straight truck, and/or forklift.
• Ability to remain stationary to perform computer work or driving for extended periods of time.

Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E-Verify Participant.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.