Case Administrator; Legal Services​/Administrative Support

Case Administrator (Legal Services/Administrative Support)

Join the American Arbitration Association as a Case Administrator to manage arbitration and mediation cases across various industries. The ideal candidate will handle day-to-day case administration, correspond with parties and attorneys, and ensure accurate scheduling and documentation.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email.

Case Administrator (Legal Services/Administrative Support) - The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator. You will handle day-to-day case administration through our proprietary case management system, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

The successful applicant will work from our Johnston, Rhode Island office on a hybrid basis. This position’s starting annual salary range is $51,961 – $55,018, with quarterly performance-based incentives and a competitive compensation package including medical, dental, orthodontia, and vision coverage.

• Associate's degree in business or related field, or equivalent combination of education and experience
• Minimum three years of experience in customer service, case administration, or legal environments
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
• Intermediate proficiency in Microsoft Office, especially Excel
• Comfort with web-based systems and adaptability to new technologies
• Exceptional attention to detail and time management skills
• Ability to manage sensitive information with professionalism and discretion

The American Arbitration Association (AAA) offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices.