Teller - Hartford Avenue Johnston, RI

Purpose/Objective

Cultivate relationships with customers and promote the Bank's products and services by having conversations and referring to bankers. Recommend opportunities with our digital suite to help customers bank more conveniently. Perform a wide variety of customer service operations and general operational duties, including transactions for checking, savings, loans, and other assigned services. Build positive customer relations as the Bank's main point of client contact;

maintain working knowledge of established policies and operating procedures. Make customer referrals in defined areas.

• Client Service – 50%
  • Handle complex client issues while executing excellent customer service principles.
  • Excel at client service skills to promote a positive brand image through face‑to‑face communication and telephone etiquette. Lead through lobby management and ensure prompt welcome of assistance to clients.
  • Explain Bank policy and procedures to customers.
  • Assist clients with digital engagement and satisfaction.
  • Cross‑sell and refer non‑traditional Bank products (e.g., insurance & investments) to meet established goals.
  • Participate in outbound calling campaigns.
• Transaction Duties – 50%
  • Identify opportunities when processing transactions to meet clients' needs and refer opportunities to bankers.
  • Execute an extensive variety of customer transactions in accordance with Bank policy and procedures.
  • Maintain working knowledge of all products offered by the Bank and corresponding policies and procedures.
  • Maintain working knowledge of all banking regulations.
  • Handle large amounts of cash in an organized, timely, and accurate fashion. Balance own cash drawer daily within the prescribed balancing guidelines.
  • Act as a significant deterrent of robbery and fraud loss to the Bank by following procedures, regulations, and knowing the customer.
  • Assist in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. May assist with branch capture of transaction work and cash letter reports as needed.
  • Provide backup and support to Branch Supervisor tasks as needed.
  • Available to work Saturday hours and travel to nearby offices as required.

• High school diploma or equivalent

• Prior transaction or teller experience preferred
• Prior customer service experience preferred
• Cash handling experience

• Customer service skills
• Communication skills
• Basic computer skills
• Interpersonal skills

Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at