Call Center Specialist

This range is provided by Citizens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $20.00/hr

Senior Technical Recruiter @ Seven Step | MBA, Global Talent Acquisition

Description:

You’re made ready for new challenges and opportunities to stretch yourself! In this role, you are responsible for assisting our Lending team as we promote our Student Lending products. You will help reach out to customers as well as manage the increased volume of applications through inbound calls. Most importantly, you will deliver an exceptional experience for all our customers that you interact with.

Primary

Responsibilities

Proactively reach out to customers to inform them of our product

Handle incoming calls and provide guidance

Respond to incoming calls from customers already in process

Qualifications, Education, Certifications and/or Other Professional Credentials

Customer Service Experience

Ability to use Microsoft Office

Previous Sales or Call Center experience is also a plus

Excellent communication skills and ability to work in a fast-paced environment

Other Characteristics Include

Positive attitude and high energy level

A 'Can-do Attitude' and the ability to think 'Outside the Box'

Team player; able to work with minimal supervision

Ability to learn and share new concepts quickly

Ability to articulate what we have to offer our existing or potential customers

Training

3 weeks in person, Johnston RI

Schedule

Start times after training from 9am - 10:30am, Mon-Fri

Seniority Level

Entry level

Employment Type

Contract

Job Function

Customer Service

Industries

Banking

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