Fraud Risk Analytics Manager

Overview

The Fraud Risk Analytics Manager is accountable for monitoring and developing fraud risk strategies for Debit Card and will take the lead in developing fraud processes, strategies and controls to mitigate fraud risk from origination. Responsibilities include evaluation of new tools and processes to enhance detection, reporting on overall fraud losses and trends, monitoring strategy performance, analyzing data and developing fraud rules to mitigate and prevent fraud losses, and working with vendors to implement fraud rules.

Reconcile numerous metrics and condense/summarize performance for Executives and Business Partners. The candidate will drive reductions in fraud losses through data-driven solutions, requiring strong SQL/SAS, analytic and problem-solving skills, and the implementation and monitoring of effective fraud controls while partnering with model management, Fraud Operations, Product team and external vendors.

• Monitor and develop fraud strategies, tools, processes, models to deliver superior fraud detection while balancing approval rate and product P&L impacts
• Assess new and existing products and services for fraud risk and propose mitigating controls
• Strong partnership with vendors and Product team effectively managing the fraud controls for new-account application
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal Citizens Bank Policies and Policy Standards
• Develop, implement, monitor and provide performance tracking of fraud strategies and fraud prevention tools and processes
• Conduct ongoing analysis to identify root causes of fraud trends and propose potential solutions
• Effectively manages competing priorities of requests under strict deliverables

• Advanced skills using data extraction/mining tools (data processing and analysis) such as SQL, SAS
• Knowledge of the fraud life cycle, industry trends and fraud tools/solutions
• Previous experience with managing fraud risk at another financial institution
• Proficient with Microsoft Office applications;
  Advanced Excel and Power Point
• Strong problem solving and analytical skills preferably in Financial Services industry
• Excellent communications (oral and written), interpersonal/business partnering, and organizational skills

• Experience with the project management lifecycle through Agile

Bachelor’s Degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline
Master degree in Mathematics, Statistics, Operations Management, Economics or other quantitative, business or technical discipline preferred

• Hours per Week: 40
• Work Schedule:
  
  8:30am - 5:00pm, Monday - Friday

Candidates must currently be a US Resident to be eligible for this role. Immigration sponsorship or work visa is not available for this position; candidates must have permanent authorization to work in the US.

The salary range for this position is $90,640 - $135,960 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including location, skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, paid time off, flexible work arrangements, education reimbursement, wellness programs and more. For benefits details, visit the company benefits page.

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, medical condition, military or veteran status, national origin, pregnancy, or any other protected status. We are committed to fostering an inclusive culture where everyone is treated with respect and professionalism.

Posting End Date: 10/24/2025