Equity Production Services Specialist

Home Equity Production Services Specialist

Join to apply for the Home Equity Production Services Specialist role at Citizens

As part of our team, you’re ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. In this role, you provide world‑class service to both internal and external customers in an incoming call center environment. You accurately and professionally respond to all inquiries regarding Home Equity Line of Credit applications from data entry to loan closing. You must know loan guidelines, rework loans, and understand state/federal regulations.

You adhere to regulatory and bank guidelines while meeting department productivity and quality standards. Most importantly, at Citizens we’re more than a bank, and you’ll experience new things, create new opportunities, think beyond your role, and make an impact.

• Accurately and professionally respond to all inquiries regarding Home Equity Line of Credit application from data entry to loan closing.
• Make outbound calls and respond to inbound calls from customers and branch colleagues to schedule closings.
• Review and effectively communicate the details of the transaction to ensure no surprises.
• Adhere to regulatory and bank guidelines.
• Meet department productivity and quality standards.

• Ability to navigate data entry system or other relevant applications.
• Familiarity with Empower, Mainframe, Finesse Phone System and other internal bank systems preferred.
• Knowledge of policies and procedures relating to Home Equity products.
• Strong computer skills.
• Excellent verbal and written communication skills, telephone etiquette and friendly attitude.
• Effective interpersonal skills; must be a team player.
• Ability to work in a fast‑paced environment.
• Dependable and willing to be flexible with work schedule, including working overtime as needed.
• Understanding of regulatory requirements.

• Retail branch experience preferred.
• Call center experience preferred.

• Hours per Week: 40
• Work Schedule:
  
  M – F 10:30 am – 7:00 pm (4 days in the office)

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.