Bank Teller​/ACH Operations Analyst

• Work Schedule :
  Monday-Friday 8 : 30am – 5 : 00pm.

The ACH Operations Analyst is responsible for the daily automated clearing house origination and receipt process, facilitating the transmission of files from Citizens Originators and the clearing house. The Analyst will provide administrative support for ODFI (Origination Depository Financial Institution) as well as RDFI (Receiving Depository Financial Institution) functions. The department is fast‑paced due to SLA's tied to NACHA and requires accuracy and attention to detail as there is direct customer impact.

• Primarily responsible for the tasks associated with the Receiving Depository Functions.
• Provide direct phone and email support for ACH Operations, using effective communication skills to assist Citizens Corporate Customers and internal staff.
• Research and resolve internal and external requests for all ACH account inquiries.
• Perform routine responsibilities specific to department functions and activities.
• Perform other duties and responsibilities as required or assigned.
• Adhere to Bank policies and direct job / departmental procedures.
• Support the team in meeting daily and monthly deadlines.
• Strong time management skills and ability to prioritize tasks.
• Ability to learn and comprehend new system processes and software.
• Reliability, flexibility, professional etiquette, and sound judgment.
• Willingness to train on more complex functions associated with the Origination side.
• Customer centric mindset

• 3-5 years Financial Operations Experience.
• System and product knowledge desired.
• Ability to complete repetitive tasks in a timely manner.
• Strong team player.
• Strong attention to detail.
• Ability to thrive in a fast-paced environment.
• Strong written and verbal communication skills.