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Root-Cause Analytics Lead, Collections & Recovery

Job in Johnston, Providence County, Rhode Island, 02919, USA
Listing for: Citizens
Full Time position
Listed on 2026-10-11
Job specializations:
  • Finance & Banking
    Regulatory Compliance Specialist, Financial Compliance
Salary/Wage Range or Industry Benchmark: 65000 - 85000 USD Yearly USD 65000.00 85000.00 YEAR
Job Description & How to Apply Below

Citizens is seeking a Collections and Recovery Complaints Analyst to identify, investigate, and resolve escalated customer issues across collections and recovery operations. You will perform root-cause analysis, findings, and partner across Risk, Compliance, Legal, and Operations to develop sustainable solutions.

Responsibilities include leading complex investigations, analyzing data for trends, designing corrective actions, strengthening controls, and validating remediation efforts to prevent

Are you ready to take on the Root-Cause Analytics Lead, Collections & Recovery role at Citizens?

The Root-Cause Analytics Lead, Collections & Recovery role at Citizens is now open for applications in Johnston, RI, United States.

Join us at Citizens as our next Root-Cause Analytics Lead, Collections & Recovery in Johnston, RI, United States.

We are currently recruiting a Root-Cause Analytics Lead, Collections & Recovery for our team in Johnston, RI, United States.

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