Client Services Specialist 2nd Shift

• Serves cash management customers by taking telephone and email inquiries, research and training clients on cash management products.
• Provides product/service information by answering questions & offering assistance.
• Independently services both internal and external customers on a wide variety of cash management products, services and technical issues.
• Research problems and provide customer with resolution within established time frames.
• Work with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
• Proactively advise management of impending problems or obstacles to meeting service standards.
• Expected to help minimize financial risk to the bank.
• Maximize customer opportunity by referring opportunities to Sales that are identified during the service process.
• Diagnose, prioritize, resolve and/or establish all technical, system, or procedural issues related to Access Money Manager, EZ Deposit, File Transmissions, ACHieve, Sweep Net etc.

• Incumbent must have in-depth knowledge of the financial services industry and Cash Management products (including regulatory and compliance), systems and operations to successfully respond to customer needs and meet established time frames.
• Minimum 5 years’ banking and customer service, minimum experience and call center experience is highly preferred.
• Strong communication skills.
• Analytical skills and the ability to recognize trends.
• Exercise considerable independent judgment.
• Attention to detail.
• Pro‑active attitude.
• Quick to learn several applications.

• Hours per Week: 12:30pm - 9:00pm (days and hours are subject to change)
• Work Schedule:
  
  Tuesday - Saturday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.