Sr Business Tester Analyst -Mortgage POS

Position: Sr  Business Tester Analyst -Mortgage POS

Overview

Sr Business Tester Analyst
-Mortgage POS role at Citizens.

Role is not relocation eligible.

Role

As a Senior Business Systems Analyst, you will work independently to lead and help coordinate the development of functional specifications and testing plans for major systems and applications and/or bundles of smaller systems and applications. While acting as a resource for colleagues with less experience, you will conduct data analysis, process mapping, and system testing to ensure successful implementation and functionality across the business lines.

You will interface with Platform Product Owners to ensure that functional specifications capture business requirements and aid in the translation to technical requirements. This is an advanced and senior position requiring business and technical expertise in a wide variety of educational and business areas. You will thrive in this role through your knowledge of industry best practices and ability to translate complex, difficult and/ or sensitive information into test plans, test cases, and test scripts.

Lastly, in this role you will formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

Primary Responsibilities Include

• System requirements analysis, which includes analyzing requirements to identify dependencies, conflicts, and gaps.
• System design and documentation, which includes developing functional specifications, user stories, and system design documents.
• System testing and quality assurance, which includes conducting system testing, including functional testing, integration testing, and user acceptance testing.
• System implementation and support, which includes support system implementation activities, such as data migration, user training, and system go live.
• Engaging with stakeholders to understand their needs and communicate effectively, translating technical concepts into business-friendly language.

Qualifications, Education, Certifications And/or Other Professional Credentials

• Required Qualifications
• Development of test plans, test cases, test scripts
• Defect identification and management
• Use of project and issue tracking tools such as Jira
• Loan Origination System & Point Of Sale application testing experience
• Mortgage business knowledge
• Preferably experience with Empower and/or Encompass

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule:
  
  Flexible

Pay Transparency

The salary range for this position is $ 90,640 - $ 135,960 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 12/31/2025

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