Coll & Default Strat Sr Prof

At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact. While in this role, you will support the delivery of expert support and advice to the business on risk management. It is important to note that you will also participate in interpreting and complying with the risk policy standards, laws, regulations, and risk management framework.

Most importantly, you’ll feel valued for who you are and supported to achieve what’s Important to you, personally and professionally!

This role is a senior individual contributoronthe Collections & Recovery reporting and analytics team. The analyst converts complex operational needs into trusted data, scalable reporting, and decision-ready insights. The position owns work frominitialintake and business requirements through data validation, development, visualization, implementation, and ongoing control. The successful candidate will thoughtfully use approved AI capabilities and partner across Operations, Technology, Risk, and other stakeholders to strengthen performance measurement, improve data quality, reduce manual effort, and help leadersidentifyemerging trends and act earlier.

• Accurate,timely, and well-controlled reporting that supports Collections & Recovery performance management and business decisions.

• Clear analysis of trends, drivers, risks, and opportunities, translated into concise recommendations for operational and senior leaders.

• Scalable SAS-based data preparation and reporting processes, with a focus on automation, repeatability, documentation, and maintainability.

• Interactive Tableau dashboards and other visual reporting products that make complex information easy to understand and use.

• Well-defined business requirements and data specifications for new reporting, data enhancements, and technology changes.

• Stronger reporting governance through reconciliations, quality checks, issue tracking, change control, and transparent documentation.

• Responsible and practical use of artificial intelligence to improve reporting, accelerate analysis, strengthen documentation, and enhance business decision-making while following applicable governance, privacy, risk, and control expectations.

• Own the end-to-end lifecycle for assigned reporting and analytical products, including intake, prioritization, requirements, development, testing, implementation, maintenance, and retirement.

• Analyze operational performance and portfolio trends;identifydrivers, exceptions, emerging risks, and opportunities for improvement.

• Prepare leadership-ready summaries that explain what changed, why it matters, and what action should be considered.

• Develop andmaintainrecurring, ad hoc, and self-service reporting for a broad stakeholder audience.

• Create,modify, troubleshoot, and optimize SAS code used for data preparation, analysis, automation, and reporting.

• Partner with Technology and data teams to define source-to-report requirements, add ormodifydata fields, and improve access to trusted data in enterprise data environments.

• Perform data profiling, validation, reconciliation, and root-cause analysis across multiple sources; document and elevate material data concerns.

• Translate business process nuances, policy requirements, and operational definitions into clear technical requirements and testable acceptance criteria.

• Design and enhance Tableau dashboards with intuitive navigation, consistent definitions, actionable metrics, and appropriate drill-downcapability.

• Identify manual or fragmented reporting processes and recommend practical opportunities for automation,…