Operations Supervisor

Apply for the Operations Supervisor role at Durham School Services
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Durham School Services is part of the Summit School Services family, committed to delivering the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters is located in Warrenville, Illinois, and we support more than 250 local customer service centers (CSCs) throughout North America.

• Provide overall CSC operational leadership by directing student transportation services, driver training and vehicle maintenance programs to support the operating plan and business goals.
• Promote and ensure safe, efficient and effective operations through staff leadership.
• Monitor staff training requirements, ensuring all employees attain the required skills and abilities.
• Set performance expectations, coach and counsel direct reports, and administer employee discipline as necessary.
• Ensure overall compliance with company policies and processes; escalation of violations to General Manager or Corporate personnel.
• Oversee compliance with state and district regulations.
• Attend meetings with School District Representatives and represent the company professionally.
• Prepare and submit required customer‑related reports in a timely manner.
• Document and manage customer or employee complaints and review customer survey data.
• Maintain knowledge of CSC contracts and operational requirements.
• Collect and audit employees’ time sheets; manage direct and indirect hours to meet budget requirements.
• Examine and review daily exception reports.
• Approve all expenditures in accord with company guidelines.
• Ensure effective utilization of vehicles.
• Exhibit the highest ethical practices and personal integrity; report suspicious or inappropriate behavior.
• Oversee vehicle routing optimization.

• High School diploma or equivalent; some college preferred.
• 5+ years of work experience required, with 3 years in the ground transportation industry preferred. Waivers: 1‑year supervisory experience or 2‑years of college education may substitute for experience.
• Supervisory experience preferred, specifically supervising and training a driver workforce.
• Strong working knowledge of MS Office (Word, Excel, Outlook, PowerPoint) and transportation‑related software.
• Strong leadership, interpersonal, organizational, and presentation skills.
• Well‑developed multi‑tasking and time‑management skills.
• Valid Commercial Driver’s License with appropriate endorsements.
• Bilingual abilities an added advantage.

Summit School Services maintains a zero‑tolerance policy for conduct incompatible with its values, including sexual exploitation, harassment, abuse of authority, and discrimination. The company is committed to the protection and safeguarding of all children and passengers.

Benefits include medical, dental, vision, basic life insurance, holiday pay, and PTO accrual. Employees may also enroll in a retirement savings plan.

Durham School Services is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, or any other protected characteristic.

Mid‑Senior level

Full‑time

Management and Manufacturing;
Industries:
School and Employee Bus Services