Shift Lead - Veterinary Assistant

Shift Lead – Veterinary Assistant

Location: Banfield – Johnston, RI, United States

If you are a current associate, please apply through the internal career site. If you are new,
JOB TITLE Shift Lead.
TEAM Hospital.
FUNCTION
, FAMILY Service Operations (Pet), Hospital Operations (Pet).
REPORTS TO Practice Manager.
FLSA CLASSIFICATION Non-Exempt.
STATUS Full-time.

The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital.

The position works with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with clients, associates, Field Leadership, Central Team Support, and Pet Smart.

• Allocate approximately 20% of time to leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% to paraprofessional duties.
• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Perform the duties of a CSC and/or veterinary assistant/technician, including but not limited to:

• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring Comfort, educating clients about their pet’s health, performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets as allowed in the state practice acts.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history in the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescriptions, selling retail products, and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Act as extra eyes, ears, and hands for the veterinarian and veterinary technician to ensure quality patient care and maximize productivity, communicating with other associates to maintain patient flow.
• Obtain relevant information and history from clients and maintain complete medical charts.
• Ensure safety of pets, clients, and associates by using safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable.
• Utilize technical skills to the fullest within state practice acts and as outlined in NAVTA guidelines for veterinary assistant skills and duties, conducting administrative functions as necessary.

• Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to pets and clients, following all Banfield protocols, local, state, and federal laws, and focusing the team to achieve practice priorities while building culture and brand.
• Support hospital labor management including adjusting paraprofessional team schedules on a shift‑by‑shift basis.
• Assist in selection, training, and day‑to‑day supervision of the paraprofessional team to ensure quality medical care, exceptional client service, associate engagement, and maximum productivity.
• Provide professional, efficient and exceptional client service (lead by…