Health Club Receptionist

At Bowfield, ourHealth Club Receptionists  are the heartbeat of theclub– the first smile our members see in the morning and the friendly face that helps them throughout their visit.

• Opening thecluband creating a positive first impression every day
• Greeting members and guests with genuine warmth and professionalism
• Delivering excellent customer service and resolving queries or complaints with care
• Assisting with membership administration and compliance tasks
• Handling bookings for classes, crèche, and Active Kids activities
• Answering calls and emails efficiently and with a personal touch
• Carrying out tours for new members and signing them up with enthusiasm
• Completing membership tasks using our systems with accuracy
• Supporting daily audits and ensuring compliance is maintained
• Keeping theclubto the highest standards of cleanliness and presentation
• Taking pride in close-down and cleaning duties at the end of each shift

• A naturally friendly and approachable person who thrives in a member-facing role
• Strong customer service skills with the ability to handle conflict calmly and professionally
• Organised, reliable, and confident using booking and membership systems
• A team player with a passion forhealth, fitness, and delivering a great member experience

At Bowfield, we’re more than aclub– we’re a community. You’ll be part of a supportive team where your contribution really matters, with opportunities to grow your skills and career in a premiumhealthclubenvironment.

• Profit-sharing opportunities — share in the success you help create.
• Free gym membership and discounts across the Manorview Group.
• On-site parking, discounted food & beverage, and exclusive team perks.
• Regular company events and team recognition.
• Ongoing training, coaching, and development tailored to your goals.