Admin Clerk Lead

Join to apply for the Admin Clerk Lead 1 role at RJW Logistics Group

RJW Logistics Group is hiring and dedicated to developing talent who want to make an impact and be part of an industry‑leading organization. We prioritize employee success and continuous innovation that drives the retail logistics industry forward.

Available Shift: Monday-Friday, 7:00 am–3:30 pm (USD 20 /hr)

To accept and schedule customer inbound orders to ensure customer satisfaction and to provide administrative support as required by personnel working in the Outbound Operations Department.

• Enter customer orders and scan/index documents as required.
• Schedule the delivery of customer loads.
• Properly document orders in computer and update customer contact information.
• Maintain communications with customers regarding changes to delivery schedules and potential service failures.
• Handle all billing for the Inbound Department.
• Train associates on tasks of Inbound Departments such as creating outbound paperwork, filing systems, billing functions, accuracy verification of inbounds, and AIB standards.
• Clearly understand goals, policies, and procedures of RJW as well as those of the customers.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Assist local dispatcher in update of Tee Cards.
• Other tasks as assigned by manager.

• Positive telephone personality.
• Capable of being trained to be ‘Phone Assertive’.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 3‑4 years of clerical experience.
• Basic transportation / logistics experience.

• High School Diploma or general education diploma (GED) preferred.

• Employee Ownership Program – Ownership stake, financial rewards, sense of belonging, community and collaboration, cost-free shares based on salary.
• 401(k) matching
• Medical/Dental/Vision insurance
• Flexible spending account
• Health savings account
• Paid time off
• Sick days
• Long‑term disability insurance
• Short‑term disability insurance
• Accidental insurance
• Critical illness insurance
• Disability insurance

Mid‑Senior level

Full‑time

Administrative

Transportation, Logistics, Supply Chain, and Storage