Customer Engagement Lead; Cloud & Escalations
Listed on 2026-11-01
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Customer Service/HelpDesk
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IT/Tech
CDW is seeking a Senior Manager, Customer Engagement, to lead daily oversight of the team, drive career growth, and ensure top-tier customer experiences. The role involves guiding best practices in customer service, case management, and public cloud strategies.
You will manage escalations, track KPIs, and collaborate across internal teams to align support efforts while staying current on cloud innovations and industry standards.
Are you ready to take on the Customer Engagement Lead (Cloud & Escalations) role at CDW?
Join us at CDW as our next Customer Engagement Lead (Cloud & Escalations) in IL, United States.
We are currently recruiting a Customer Engagement Lead (Cloud & Escalations) for our team in IL, United States.
This is an excellent role to take on the Customer Engagement Lead (Cloud & Escalations) role at CDW.
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