Customer Service​/Order Processing Representative

At Pomp's, we don't idle-we drive careers forward! As a leading tire service company since 1939, we're built on hard work, dedication, and a commitment to excellence
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We're currently looking for a Customer Service / Order Processing Representative to join our team and play a critical part in our daily operations. This dynamic role supports our ordering process and customer service operations.

• Comprehensive Benefits - Eligible to enroll in medical, dental, vision at affordable rates
• Supplemental Benefits - Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance
• Retirement Savings - 401(k) with company match
• Paid Time Off - Holidays, sick time, vacation, and special "Happy Days" for life events available day one
• Employee Discounts - Save on company products
• Career Growth - Opportunities for skill development and advancement

• Answer inbound calls, emails, and messages from customers, dealers, and partners
• Assist customers with product inquiries, order status, and general support
• Enter, update, and process orders with accuracy and attention to detail
• Coordinate with warehouse and logistics teams to ensure timely fulfillment
• Handle returns, exchanges, shipping issues, and other order-related concerns
• Maintain accurate customer records and documentation
• Provide friendly, professional, and proactive communication at all time
• Perform additional duties as assigned to support department operations

• High School Diploma or equivalent required
• Previous experience in customer service or order processing (automotive/tire industry a plus)
• Strong attention to detail and data accuracy
• Excellent communication and problem-solving skills
• Comfortable working with order entry systems, email platforms, and basic office software
• Positive attitude, reliability, and strong organizational skills
• Cash application experience preferred
• Strong 10 key/keyboarding skills
• Exceptional attention to detail and accuracy while multitasking effectively
• Must have confidential and ethical conduct
• Ability to regularly lift, push, or move 10 pounds; occasionally lift, push, or move 25 pounds
• Ability to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

EEO Employer - Disability/Veteran/Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information