Call Center Optimizer
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Customer Service/HelpDesk
Job Description & How to Apply Below
Allied Benefit Systems is seeking a Workforce Coordinator to monitor intra-day activity in a remote-capable, multi-channel call center. You will manage agent adherence, forecast staffing needs, and collaborate with leadership to meet service level goals and drive customer satisfaction.
The role requires 1–2 years in a call center and strong Excel skills, with experience in Nice in Contact CX One or similar scheduling software considered a plus.
We have an opening for a Real-Time Call Center Optimizer in Chicago, IL, United States within Management & Operations.
Are you ready to take on the Real-Time Call Center Optimizer role at Allied Benefit Systems?
We would love to welcome a new Real-Time Call Center Optimizer to our group in Chicago, IL, United States.
For the Real-Time Call Center Optimizer position at Allied Benefit Systems, we are reviewing applications now.
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