Medical Administrative Assistant

Description

Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care you need.

IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life. IBJI wants to help you move better, so you can live better.

We are currently seeking a full-time Medical Administrative Assistant to support a board-certified spinal surgeon who specializes in both orthopedic and neurosurgery.

Ideal candidates will have previous experience in the spine specialty, and bilingual proficiency in Spanish is strongly preferred.

This role requires travel between three office locations in Joliet, New Lenox, and Orland Park.

• Patient Examination/Treatment
• Assists in ensuring the adequacy of exam rooms and the equitable distribution of staff unit assignments in an effort to provide timely and efficient patient service.
• Escorts patients to exam/treatment rooms on a timely basis. Whenever possible, keeps Patient Representative informed regarding delays, if any, occurring within the unit.
• Prepares patients for appropriate examination, triaging, as necessary, for radiologic studies.
• Assists physicians, as needed, in the patient examination process.
• Evaluates need for wound care, if any, and ensures adequate provision of care and patient education.
• Provides for splint/cast applications and removals.
• Processes Rx’s and dispenses samples as per physician order. Instructs/educates patients regarding medication side effects.
• Prepares injectable medications and equipment needed for aspirations.
• Coordinates referrals for ongoing services/needs (e.g., therapy services, home health, surgical procedures, DME, etc.).
• Acts as a patient intermediary/liaison for resolution of patient problems.

• Responds to incoming phone calls and determines best method for resolution of caller’s needs through the identification of the most appropriate respondent (i.e., physician, administration, clinical/nursing staff, other support staff, etc.). Channels requests appropriately in an effort to ensure resolution.
• Secures charts related to diagnostic tests, physical/occupational therapy reports, etc. and discusses issues with physician. Relates physician information back to patient/requestor. Completes chart notes, as appropriate.
• Assists, as requested, in securing missing diagnostic codes/information on charge tickets.

• As assigned, discusses with physician special needs patient appointments.

• Coordinates cardiac and medical clearance for patients prior to surgery.
• Completes appropriate form for facility, i.e. Salt Creek Surgery Center, Hinsdale or Good Samaritan Hospitals.
• Schedules appropriate pre-op and post-op visits.
• Secures pre-certification for surgery.
• Maintains and updates physician calendar regarding surgery.
• If patient fails pre-op labs/EKG, helps patient to secure appointments with appropriate physician.
• Calls for equipment representative or surgical equipment, as necessary.

• Sends prescriptions for therapy, orthotics, return to work notes, gym notes, etc. as requested.
• Opens and distributes physician’s/department mail.
• Completes “Attending physician” statements, narrative summaries for attorneys, handicap parking permits, jury duty requests, disability forms, PE excuse notes, etc.
• Prepares physician on call schedules and coordinates physician schedule changes.
• As necessary, secures appropriate releases and copies medical information for patient pick-up. Works closely with copy service and monitors reports to ensure timely mailing of all requests for records.
• Maintains an orderly file…