Administrative Assistant II Float

Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services.

Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care you need. IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery.

Job Type: Full-time

Summary: This position acts as a liaison between his/her assigned physician and patients/families, staff, primary care physicians and other specialist, attorneys, vendors, etc.

The successful candidate must be willing and able to travel between our south office locations in Joliet, New Lenox, and Naperville. Prior experience with surgery scheduling is preferred.

Essential Job Functions:

• Physician Liaison
  
  Activities:
  
  Responds to incoming phone calls and determines best method for resolution of caller’s needs through the identification of the most appropriate respondent.
• Channels requests appropriately in an effort to ensure resolution.
• Scheduling surgeries for your physician and ensuring those surgical cases go through without issues.
• Maintains schedules/calendars for the doctor in regards to clinics, surgeries, and on-call schedules.

Appointment Scheduling:

• Schedules pre op and post op appts for surgical patients.
• Assist with dates and times for new patient appointments if Call Center employee are unable to find available spots.
• Arranges for legal depositions, ensuring that all patient records are available prior to the deposition and conference rooms or zoom meetings are booked.

Surgical Patient

Activities:

• Coordinates cardiac and medical clearance for patients prior to surgery.
• Completes appropriate form for facility.
• Schedules appropriate surgical appointments and cases in EMR system.
• Schedules appropriate pre and post-op visits, including therapy if needed.
• Secures pre-certification for surgery and document in chart.
• Maintains and updates physician calendar regarding surgery.
• If patient fails pre-op labs/EKG, helps patient to secure appointments with appropriate physician.
• Help prepare surgical packets for scheduled surgeries.
• Notifies Reps in regards to surgical equipment, as necessary.

Correspondence/Clerical Functions:

• Sends orders for therapies, return to work notes, gym notes etc., as requested.
• Opens and distributes physician’s/department mail.
• Helps team with “Attending Physician” statements, handicap parking permits, jury duty requests, PE excuse notes, disability forms, etc.
• Prepares physician on call schedules and coordinates physician schedule changes.
• As necessary, secures appropriate releases and copies medical information for patient pick-up.
• Works closely with copy service and monitors reports to ensure timely mailing of all requests for records.
• Forwards physician credentials and CME credits to credentialing department upon request by physician.

Other Functions:

• Works on projects for physician as requested.
• Orders physician lunches and other miscellaneous items, if requested.
• Handles payments received for depositions, record subpoenas, etc.

Requirements:

• High school diploma or equivalent is required.
• Able to type 40 wpm with good spelling ability.
• Computer literate and knowledgeable in business software/equipment.
• Knowledgeable in basic medical terminology.
• Able to communicate (verbal and written) in the English language.
• Excellent phone and people skills.
• Capable of keeping up in a “fast-paced” work environment.
• Good sense of humor, helpful.
• Valid Illinois Driver’s License.

Salary and Benefits: $19- $25/ hour. We offer medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts,  plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Illinois Bone & Joint Institute is an equal opportunity employer.