Slot Representative Dual Rate

Join to apply for the Slot Representative Dual Rate - Full-Time role at Hollywood Casino Joliet

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. When acting in the capacity of the Slot Rep, all essential duties and responsibilities of that position will be assumed by the team member.

• Makes change for guests as requested.
• Counts change wallet at start and end of shift.
• Pays out jackpots to winning guests and completes required logs.
• Completes necessary tax forms for qualifying jackpots.
• Performs minor repairs on slot machines.
• Exercises good judgment in performing routine maintenance on slot machines.
• Checks and replenishes TiTO tickets as necessary.
• Maintains excellent Guest Service while conducting self in professional manner.
• Assists guests with questions or directs to appropriate party.
• Other duties as assigned.

When a Slot Supervisor, this position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. When acting in the capacity of the Slot Supervisor, all essential duties and responsibilities of that position will be assumed by the team member.

• Supervises Slot team members engaged in making change and minor slot repairs.
• Reviews daily staffing levels for proper coverage, according to guest counts.
• Approves jackpots up to the established level and ensures all necessary forms are completed accurately.
• Exercises good judgment to resolve payout disputes and provides excellent customer service according to company policies and procedures.
• Opens and closes wallet banks.
• Trains new team members and updates all team members on new policies and procedures.
• Completes various documentation and reports indicating overages, shortages, attendance, or variances.
• Investigates and helps resolve guest complaints or concerns in accordance with standard procedures.
• Ensures Slot personnel are in compliance with internal controls and the Illinois Gaming Board.
• Performs minor repair work on slot machines.
• Safeguards assets of the company.
• Observes slot play; recognizes and promotes Player Development.
• Provides outstanding Guest Service.
• Other duties as assigned.

• Must be at least 21 years of age.
• High School Diploma or GED equivalent required.
• Experience as a Slot Representative is required.
• Must have a good working knowledge of a casino and/or Slot department operation.
• Must be able to pass the two levels of training as established by the Slot department.
• Must pass company math test to be eligible for this position.
• Must understand and speak the English language.
• Must be able to lift and carry a minimum of 50 pounds.
• Must be able to stand and/or walk for extended periods of time.
• Ability to work a variety of shifts including evenings, weekends and holidays.

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of…