Service Writer

Job Title:

Service Writer Department:

Production & Skilled Trades Country:

United States of America State/Province:

Illinois City:

Joliet Full/Part Time:

Full time

Job Summary:

Under routine supervision, this position is responsible for operating the service desk, creating repair orders and assigning work in an efficient manner. This position has the possibility to work outdoors, in the elements, or across multiple shifts including nights and/or weekends in addition to overtime; it requires full-time attendance.

Job Description:

Key Responsibilities:

• Keep maintenance information systems updated with ETA's at all times
• Observe all Company safety requirements
• Perform other duties as required or assigned
• Advise operations/customer of needed service work or repair campaigns, as well as suggest additional labor, parts and body shop sales whenever possible (i.e. Preventive Maintenance Inspections, related service work, etc.)
• Inform the Service Manager of all driver/customer complaints in order to be resolved before the vehicle leaves the shop
• Input repair order information to data processing system and close repair orders
• Coordinate repair orders with Service Manager and Shop Foremen for proper work scheduling of shop operations; ensure drivers/customers receive the most expedient service available through questioning and understanding repair requests
• Arrange and create outsource forms for vendors to conduct repairs at the shop
• Assist drivers and callers with general questions and/or direction
• Create repair orders and passing work to technicians

Shift

Schedule:

Shifts may vary based upon location and business  addition to the company benefits listed below, the maintenance team will also have access to:

Career growth opportunities

Company-provided uniforms and annual boot program

Safety culture with bonus incentives

Technicians can gain new skills and grow their opportunities through J.B. Hunt's Technician Career Advancement (TCA) program

Qualifications:

Minimum Qualifications:

High School Diploma or GED; or up to 1 year of related experience and/or training; or equivalent combination of experience and education

Ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed

Preferred Qualifications:

Ability to exercise discretion

Ability to make time-sensitive decisions

Ability to multitask

Ability to work both independently and as part of a team Basic deductive reasoning skills

Experience working in a fast-paced environment

Proficient active listening skills

Proficient organizational skills

Proficient time management skills

Self-motivation

Ability to wear appropriate work attire (protective gear/PPE)
Basic Customer Service Skills Ability to fulfill physical requirements of the job including: lifting above 50 lbs., bending, stooping, pushing, and pulling.

The expected starting pay range for this position is between $21.15 - $26.45

Don’t let distance keep you from becoming a part of our team! Relocation assistance may be available for qualified candidates located outside a 50-mile radius of the job.

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k)…