Program Representative - Spanish Speaking

Job Requisition :52502
Closing Date: 01/14/2026
Agency:Department of Employment Security
Class

Title:

EMPL SECURITY PROGRAM REP - 13650 Upward Mobility Program
Salary: Anticipated starting salary $4,954 monthly + 5% bilingual pay;
Full range $4,954- $6,894 monthly
Job Type: Salaried
Category:Full Time
County: Will
Number of Vacancies: 1
Bargaining Unit Code:RC062 Technical Employees, AFSCME

Union Position: This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Application: All applicants must apply electronically through the Illinois jobs website. State of Illinois employees should apply through the Success Factors portal. Applications submitted via email, mail, fax, or hand delivery will not be considered.

The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and results‑oriented Program Representative to administer unemployment insurance benefit programs and provide employment services. This role requires strong knowledge of federal and state unemployment insurance laws and dedicated to ensuring benefit accuracy.

• Serve as a Program Representative for IDES under general supervision.
• Process routine, complex, and special claims on benefit entitlement programs.
• Assist clients with IDES services and partner agency programs.
• Adjudicate monetary and non-monetary benefit claim issues, providing eligibility determinations.
• Advise clients on work attitudes, habits, relationships, and attire related to job referrals.
• Maintain activity reports and time charging.
• Perform other duties reasonably within the scope of enumerated duties.

• Four (4) years of college with background in social/behavioral sciences or business; OR
• Two (2) years of experience as a department intermittent staff member with two (2) years college credits; OR
• Four (4) years as a department intermittent staff member.
• Spanish language proficiency at a colloquial level for client communication.

• Illinois State Police background check.
• Spanish language use in all duties.
• Travel as required with overnight stays as appropriate.
• Light work as defined by U.S. Department of Labor (lifting no more than 20 lbs).
• Attend seminars and trainings to stay current on industry topics.
• File required Statements of Economic Interest per Illinois Governmental Ethics Act.

The Illinois Department of Employment Security (IDES) serves Illinois workers and employers by providing employment services, analyzing labor market information, and administering unemployment insurance programs.

Work Hours: Monday-Friday 8:30am-5:00pm
Headquarter

Location:

250 N Chicago St, Joliet, Illinois, 60432
Work County: Will

This title is within the Upward Mobility Program (UMP). General program information can be found by accessing the Upward Mobility Program link. To utilize upward mobility contractual rights, employees must apply internally and upload the UMP grade notice to their application documents before submission.

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).