Office Coordinator; Physical Therapy

Office Coordinator (Physical Therapy)

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally‑renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients worldwide.

MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

We are looking for a full‑time Office Coordinator to join our outpatient rehabilitation team in Joliet, IL. The Office Coordinator serves as the liaison between MOR and our patients, facilitating communication with patients, clinicians, physicians, insurance companies, the billing department, and work‑comp adjusters. The individual must provide professional, friendly, and compassionate service to all patients and staff.

• Professionally greet patients, answer phones, schedule appointments, and complete administrative processing (authorizations, verifications, and record keeping).
• Maintain an appropriate inventory level of supplies needed to efficiently aid in the treatment of patients and maintain efficient office duties.
• Maintain patient confidentiality in accordance with company policies and HIPAA guidelines.
• Assure cleanliness and safety of the clinic.
• Timely process, distribute, and track all documentation to physicians for signature.
• Attend to all incoming calls in a helpful manner.
• Respond to client inquiries and needs in a polite and timely manner.
• Process patient payments and handle cancellations and rescheduling of appointments.
• Effectively use and maintain office equipment.
• Communicate patient progress to physicians, nurse case managers, adjusters, and attorneys via fax, email, or phone.
• Support the Facility Manager with daily operations of the clinic.

• Minimum of a high school diploma or GED required.
• Front desk knowledge and experience required, preferably in a PT clinic.
• Strong background in providing excellent customer service skills.
• Proficient with Microsoft Office.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Work well in a team atmosphere and have a strong sense of leadership skills.
• Enjoy interacting with people.

• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company‑paid life and long‑term disability insurance.
• Voluntary life, AD&D, and short‑term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan and Employer Contribution.
• Pet Insurance.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• Tax‑advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.
• Eligible for quarterly bonuses.

Pay Range: $20.00 per hour.