Medical Receptionist- Part Time- Joliet

Overview

Medical Receptionist – Part Time – Joliet – Multi Specialty. 20 hours per week, rotating evenings and weekends.

Joliet, IL.

Base pay range $15.00–21.00; shift differentials, bonuses, and other incentives may apply.

• Comprehensive medical, dental, and vision benefits.
• Access to a mental health benefit at no cost.
• $2,625 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 16 hours paid volunteer time off.
• Culture committed to community engagement and social impact.

• Acknowledge and welcome patients and visitors.
• Inform staff of patient/visitor arrival and provide required paperwork and waiting time instructions.
• Answer general questions about the facility, location, rest rooms, elevators, and hours of operation.
• Ensure waiting area is clean, tidy, and has appropriate patient announcements and brochures.
• Assist patients with ambulatory difficulties.
• Obtain registration information from patient and input into EPIC.
• Verify and update demographic and health plan information.
• Check patients in and out of clinic.
• Provide patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collect all required forms and signatures.
• Schedule appointments into EPIC according to Practice protocol.
• Convey schedule changes to appropriate staff.
• Review next day’s schedules and, as directed, print out physician schedules in advance of visits.
• May assist patients with obtaining appointments at other physician and hospital sites and/or schedule lab or radiology testing.
• Pull patient charts, file information correctly, and maintain filing system.
• Prepare charts to clinic and/or Practice specifications.
• Collect copays, cash, check, or credit card payments, ensuring patients receive receipts; post all payments in EPIC.
• Balance daily cash and collections.
• Ensure change drawers and cash are secured and appropriate financial procedures are followed; transfer payments to Corporate; identify problematic accounts and direct them to the financial counselor or Customer Service Department.
• Answer multiple lines, screen calls, take accurate and detailed messages for all calls, and direct calls to appropriate support staff.
• Understand limits of responsibility by not providing medical advice to patients.
• Perform all other duties/responsibilities as assigned.

• Prefer one year experience in a customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Able to type a minimum of 30 wpm; strongly preferred.
• High school diploma or GED.
• Service Orientation:
  Provide excellent service, friendly and approachable demeanor, resolve customer complaints, and understand customer service principles.
• Organization:
  Provide order and structure to daily processes and work environment.
• Verbal Communication:
  Interact with and relate to people of varying educational levels and backgrounds; convey information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
• Multi-tasking:
  Properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
• Adaptability:
  Flexible and comfortable adjusting to changing activities; maintain calm under pressure and think clearly to solve problems.
• Team Work:
  Work effectively with others to accomplish objectives and goals; willingly offer assistance to others when needed.
• Computer Proficiency:
  Ability to learn and become proficient in EPIC software; basic knowledge of Microsoft applications.

Not Applicable

Part-time

Health Care Provider