Hotel Operations Supervisor Harrah's Joliet

Overview

This position oversees the daily operations of the hotel's housekeeping department, ensuring that all guest rooms and public areas meet the highest standards of cleanliness, safety, and presentation. The schedule runs 9:00 a.m. to 5:30 p.m., with two days off during the workweek (TBD). The starting salary ranges from $48,000 to $50,000 annually, depending on experience.

We're looking for a strong, confident leader with exceptional people skills and the ability to motivate, coach, and develop a diverse team. Prior hotel leadership experience is a major plus, as the role requires someone who understands the pace, expectations, and guest-service standards of a hospitality environment. The supervisor will handle scheduling, conflict resolution, performance coaching, and daily communication with staff to ensure smooth operations and a positive work culture.

This is a hands-on leadership role-not a desk job. The supervisor is expected to work alongside room attendants and house persons, supporting the team on the floor, assisting with room inspections, stepping in during high-volume periods, and modeling the level of quality and professionalism expected from the department. The ideal candidate is detail-oriented, calm under pressure, skilled at resolving issues, and committed to delivering an exceptional guest experience through strong teamwork and operational excellence.