Senior Business Systems Analyst

## Senior Business Systems Analyst Apply:
Remote - Illinois:
Full time:
Posted Today:
JR26-5381
** Position Summary
** The Senior Business Systems Analyst provides a centralized support and intake function for the Medical Stop Loss technology platform. The role triages and prioritizes support requests, production issues, defects, enhancements, and operational escalations; coordinates assignment and resolution across business, technology, and vendor teams; manages queue health and the operational backlog; and ensures stakeholders receive timely, clear communication. The analyst also supports operational readiness, project-to-BAU transitions, knowledge management, and continuous improvement by identifying recurring issues and translating them into process, training, documentation, or platform enhancements.
** What will your job entail?**##

Job Responsibilities
* Serves as the primary business-facing intake and support contact for users of the Medical Stop Loss technology platform, including platform questions, production issues, access concerns, defects, enhancement requests, and operational escalations.
* Collaborates with business stakeholders to understand reported issues, workflow impacts, business needs, and desired outcomes.
* Ensures support requests contain sufficient information, including the affected user or team, business process, transaction or example, supporting evidence, timing, impact, workaround, urgency, and requested outcome.
* Validates reported behavior, gathers missing information, and classifies requests as user support, training needs, process gaps, data or integration issues, access needs, application defects, bugs, or enhancements.
* Assesses severity and priority based on business impact, affected users, downstream consequences, workaround availability, recurrence, compliance considerations, and timing sensitivity.
* Routes requests to the appropriate Ryan Specialty Benefits specialist, Technology Delivery team, Product Owner, enterprise partner team, vendor, or external support group.
* Monitors open requests, aging, blocked items, unresolved dependencies, response commitments, ownership acceptance, and service-level risks through resolution.
* Coordinates cross-functional issue resolution, maintains accountability for next steps, communicates status to stakeholders, and confirms resolution with the requesting business area before closure.
* Owns and maintains the consolidated operational support, defect, bug, and enhancement backlog for assigned platform capabilities.
* Facilitates recurring queue and backlog reviews with business stakeholders, Product Owners, Technology Delivery, QA, and vendor or partner teams.
* Documents business value, operational impact, affected users, urgency, dependencies, supporting evidence, and acceptance criteria to support prioritization decisions.
* Tracks backlog decisions, committed actions, vendor responses, target releases, blockers, testing requirements, and completion evidence.
* Escalates urgent, high-impact, aging, or repeatedly stalled items through established operational and leadership escalation paths.
* Participates in project-to-business-as-usual transitions and post-release stabilization activities, ensuring that support ownership, intake channels, escalation contacts, access, runbooks, known issues, and knowledge transfer are established.
* Identifies operational readiness gaps and communicates associated risks, dependencies, and recommended acceptance conditions to component owners and delivery leadership.
* Maintains standard operating procedures, onboarding and access guidance, troubleshooting materials, knowledge articles, job aids, release notes, and training content.
* Identifies recurring questions, issues, and…