Field Service Technician

Field Service Technician – Provide technical support to national accounts, distributors and end users. Partner with sales to analyze customer situations and provide technical sales support and guidance to ensure that effective technical solutions are developed which fulfill the client's requirements. Provide distributor and customer equipment solution training.

• This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers.
• Train customers on start-up, operation and maintenance of various pieces of packaging equipment; e.g. WAT dispensers, product protection systems, case sealers, case erectors, etc.
• Perform on-site installations, repairs, maintenance and service tasks and conduct product demonstrations when required. Provide maintenance support and training to Distributor accounts that have their own in-house maintenance staff.
• Establish a regular Preventive Maintenance program for existing end user accounts. Build relationships with back of house contact and gather feedback.
• Assist in developing, definition, and documentation of Technical Sales 'best practices' including but not limited to: RFQ/RFP analysis, Technical Audit, Quarterly Review, Time Studies, Annualized Cost Saving Programs, Corporate Reporting, End User Training Programs.
• Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences.
• Partner with sales to identify complex opportunities and appropriate solutions for new and existing clients that match long- and short-term needs and goals.
• Provide technical guidance and expertise in client meetings regarding implementation and execution, best practices, products and features, partnerships, etc.
• Handle technical support calls - via phone, email and website.
• Follow established communication procedures - issue RMAs, prepare and submit work orders, expense reports, trip reports, etc.
• Perform other duties as assigned.

• Associate degree in a technology field, e.g. mechanical, electrical, electronics, etc., or equivalent experience
• Skilled in the use of PC applications including Word, Excel, PowerPoint, etc.
• Must be knowledgeable in the use of basic tools, including multimeters
• Ability to present technical concepts to non-technical people
• Ability to understand technical diagrams and manuals
• Strong written and oral communication skills
• Ability to manage multiple projects with minimum direction
• Adaptive to change and tight deadlines
• Must be able to work independently with little supervision.
• Good customer service and organizational skills are needed.

Job Type: Full-time

Pay: $20.67 - $23.53 per hour

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Day shift
• Monday to Friday

• Mechanical knowledge: 1 year (Required)

Work Location: On-site

At IPG, you will find more than just a job—you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.

Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.

With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.

You belong here. Join us today!