Area Manager , Warehouse

Overview

Area Manager I, Warehouse at Factor_ (a brand of Hello Fresh) – Joliet, IL. This role supports the Joliet, IL team with warehouse operations and leadership responsibilities.

• Oversee the strategic operations within the functional areas of receiving, shipping, storage / distribution of goods, and logistics.
• Direct activities and provide coaching and guidance to associates, leads, and supervisors.
• Collaborate with the team to ensure maximum productivity and align with company directives.
• Ensure compliance with safety, GMP and SQF policies/procedures, and adherence to PPE/hygiene policies.
• Cultivate a culture aligned with Hello Fresh core values.
• Maintain high internal and external customer service; investigate and correct customer issues and complaints.
• Manage the department engaged in essential warehouse functions to ensure high productivity and technical integrity.
• Perform internal audits and coordinate objectives with production procedures to maximize product reliability and minimize costs.
• Create and implement processes and procedures; relay quality philosophy to warehouse personnel.
• Maintain active role on internal continuous improvement teams.
• Design, develop and implement warehousing training programs based on quarterly performance reviews.
• Interact with procurement to ensure adequate supply of inventory and ingredients.
• Address nonconformities from internal and external audits; conduct management reviews of warehouse functions; follow up and close preventive and corrective action requests.
• Ensure documentation and design controls are appropriate for the organization.
• Assist the management team and provide support as necessary; provide employees with necessary tools, training and corrective direction.

• A Leader: train and develop a large group of employees
• Performance Manager of warehouse employees
• Problem Solver / Analytical
• Detail-oriented and results driven
• Communicator: speak to employees with tact and diplomacy
• Time manager: track and monitor production and maintain productivity
• Technical: computer literacy to input information into the computer
• Able to take direction and relay information to employees

• Associate’s degree or related management work experience
• At least 5 years of work experience in warehouse management, with a demonstrated track record of accomplishments as a manager and with customer satisfaction in technology-driven, developing companies

• Competitive hourly rate, 401K company match that vests immediately upon participation, and team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on Hello Fresh meal plan subscriptions (Hello Fresh, Green Chef, Every plate, and Factor_)
• Access to Employee Resource Groups open to all employees, including BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company disrupting the traditional food supply chain

This job description provides a general overview of responsibilities. The Company reserves the right to adjust, modify, or reassign tasks as needed to meet changing business needs.