Supervisor, Warehouse Operations

Supervisor, Warehouse Operations

US-IL-Joliet

Job :

Type: Regular Full-Time

# of Openings: 2

Category: Warehousing

EFW

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network.

The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Position Pay Range: $55,000.00-$65,000.00 annually

The Supervisor, Warehouse Operations, oversees day-to-day operations within an assigned team of Estes Forwarding Worldwide and is responsible for leading, directing, and managing operations to ensure a consistently high level of service, quality, and customer satisfaction.

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

• Accountable for maintaining profitable, cost-efficient operations and compliance with all company policies and procedures as well as any regulatory guidelines.
• Ability to operate forklifts and pallet jacks.
• Communicate directly with customers & carriers to coordinate incoming deliveries and outgoing shipments.
• Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts.
• Process transactions in the Warehouse management system to complete receipts/ shipments/ inventory transfers.
• Perform cycle counts in the warehouse and investigate any inventory discrepancies.
• Adhere to Warehousing best practices and standard operating procedures.
• Drive continuous improvement within the organization through collaboration with site managers.
• Facilitate team meetings and update priorities.
• Directing traffic to the warehouse and making adjustments on orders.
• Lead, direct, and manage site operations to ensure maximum profitability and customer service.
• Manage the resources and facilitate quality and efficient operations.
• Establish and maintain positive, productive customer relations while managing daily resolution of issues.
• Establish and continuously improve processes to ensure excellent customer relations.
• Ensure compliance with the internal quality policies, procedures, and guidelines.
• Assisting with developing and implementing onboarding procedures for new customer accounts.
• Responsible for creating and maintaining KPIs.
• Facilitate integrated communication between Estes Forwarding Worldwide, LLC's various internal groups, ensuring consistent and effective quality in work performance.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
• Ability to identify issues, requirements, and opportunities involved in customer service.
• Ability to motivate teams to produce quality materials within tight time frames and simultaneously manage several projects.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
• Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts.
• Maintain stable performance under pressure or…